{"id":655,"date":"2020-04-03T15:55:15","date_gmt":"2020-04-03T15:55:15","guid":{"rendered":"https:\/\/ecc.is\/?page_id=121"},"modified":"2025-09-29T14:46:50","modified_gmt":"2025-09-29T14:46:50","slug":"flug","status":"publish","type":"page","link":"https:\/\/www.ecc.is\/en\/flug\/","title":{"rendered":"Flug"},"content":{"rendered":"
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ECC veitir r\u00e1\u00f0 til flugfar\u00feega um r\u00e9ttindi \u00feegar flug raskast <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Seinkun\/afl\u00fdsing \u00e1 flugi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ef flugi er seinka\u00f0 e\u00f0a afl\u00fdst um \u00e1kve\u00f0inn t\u00edma \u00fe\u00e1 koma til sko\u00f0unar \u00e1kv\u00e6\u00f0i Evr\u00f3puregluger\u00f0ar nr. 261\/2004 um r\u00e9ttindi flugfar\u00feega. Regluger\u00f0in getur veri\u00f0 nokku\u00f0 fl\u00f3kin, enda getur skipt m\u00e1li hversu l\u00f6ng seinkunin er, hversu l\u00f6ngu fyrir brottf\u00f6r var tilkynnt um afl\u00fdsingu, hversu l\u00f6ng er fluglei\u00f0in o.s.frv.<\/p>

Af \u00feeim s\u00f6kum hefur ECC \u00e1 \u00cdslandi \u00ed samstarfi vi\u00f0 norska neytendar\u00e1\u00f0i\u00f0 veitt a\u00f0gang a\u00f0\u00a0\u201e<\/span>Flugreikni\u201c<\/span>\u00a0\u00fear sem far\u00feegar geta slegi\u00f0 inn forsendur sinna flugraskana og s\u00e9\u00f0 me\u00f0 einf\u00f6ldum h\u00e6tti hver r\u00e9ttarsta\u00f0an er. H\u00e6gt er a\u00f0 n\u00e1lgast flugreikninn \u00e1 \u00edslensku og ensku h\u00e9r fyrir ne\u00f0an.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00cd stuttu m\u00e1li m\u00e1 flokka r\u00e9ttindi far\u00feega upp \u00ed \u00ferj\u00e1 flokka:<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A\u00f0sto\u00f0 vi\u00f0 far\u00feega <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Burts\u00e9\u00f0 fr\u00e1 \u00e1st\u00e6\u00f0unni fyrir seinkun e\u00f0a afl\u00fdsingu (jafnvel \u00fe\u00f3 afl\u00fdst s\u00e9 vegna verkfalls, ve\u00f0urs e\u00f0a n\u00e1tt\u00faruhamfara) eiga flugfar\u00feegar r\u00e9tt \u00e1 \u00e1kve\u00f0inni a\u00f0sto\u00f0 fr\u00e1 flugrekanda, t.a.m. m\u00e1lt\u00ed\u00f0um og gistingu s\u00e9 hennar \u00fe\u00f6rf.<\/p>

Samkv\u00e6mt regluger\u00f0inni skal far\u00feegum bo\u00f0i\u00f0 eftirfarandi endurgjaldslaust \u00feegar um er a\u00f0 r\u00e6\u00f0a seinkun um tiltekinn t\u00edma e\u00f0a afl\u00fdsingu flugs e\u00f0a ef far\u00feega er neita\u00f0 um far, t.a.m. vegna yfirb\u00f3kunar:<\/p>

a) m\u00e1lt\u00ed\u00f0ir og hressing<\/b> \u00ed samr\u00e6mi vi\u00f0 lengd tafarinnar,<\/p>

b) h\u00f3telgisting<\/b>,<\/p>

\u2014 ef far\u00feegi ney\u00f0ist til a\u00f0 b\u00ed\u00f0a eina e\u00f0a fleiri n\u00e6tur eftir fari,<\/p>

e\u00f0a<\/p>

\u2014 ef far\u00feegi ney\u00f0ist til a\u00f0 b\u00ed\u00f0a lengur en hann ger\u00f0i r\u00e1\u00f0 fyrir,<\/p>

c) flutning \u00e1 milli flugvallar og gistia\u00f0st\u00f6\u00f0u<\/b> (h\u00f3tel e\u00f0a anna\u00f0).<\/p>

2. \u00dear a\u00f0 auki skal far\u00feegum bo\u00f0i\u00f0 a\u00f0 hringja tv\u00f6 s\u00edmt\u00f6l e\u00f0a senda skilabo\u00f0<\/b> um fjarrita e\u00f0a br\u00e9fs\u00edma e\u00f0a me\u00f0 t\u00f6lvup\u00f3sti, \u00feeim a\u00f0 kostna\u00f0arlausu.<\/p>

Ef seinkun er minni en tveir t\u00edmar \u00ed flugi sem er 1.500 km. e\u00f0a styttra, minni en \u00fer\u00edr t\u00edmar \u00ed flugi sem er 1.500-3.500 km. (flest Evr\u00f3puflug), e\u00f0a minni en fj\u00f3rir t\u00edmar \u00ed annars konar flugi stofnast \u00fe\u00f3 enginn r\u00e9ttur samkv\u00e6mt regluger\u00f0inni.<\/p>

Ef far\u00feegar \u00feurfa sj\u00e1lfir a\u00f0 kaupa s\u00e9r m\u00e1lt\u00ed\u00f0ir e\u00f0a gistingu, \u00fear sem flugrekandi b\u00fd\u00f0ur \u00feessa a\u00f0sto\u00f0 ekki fram, e\u00f0a ef erfitt er a\u00f0 f\u00e1 sk\u00fdr sv\u00f6r fr\u00e1 honum, er mikilv\u00e6gt a\u00f0 passa vel upp \u00e1 allar kvittanir svo h\u00e6gt s\u00e9 a\u00f0 fara fram \u00e1 endurgrei\u00f0slu s\u00ed\u00f0ar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Endurgrei\u00f0sla e\u00f0a breytt fluglei\u00f0 <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Ef flugi er afl\u00fdst e\u00f0a far\u00feegum er neita\u00f0 um far eiga far\u00feegar a\u00f0 hafa val um:<\/strong><\/p>

a)<\/strong>\u00a0a\u00f0 f\u00e1 innan sj\u00f6 daga endurgreitt a\u00f0 fullu, eftir \u00feeim lei\u00f0um sem kve\u00f0i\u00f0 er \u00e1 um \u00ed 3. mgr. 7. gr. (\u00fear er tala\u00f0 um a\u00f0 grei\u00f0sla skuli fara fram \u00ed rei\u00f0uf\u00e9, me\u00f0 millif\u00e6rslu, \u00ed g\u00edr\u00f3 e\u00f0a me\u00f0 banka\u00e1v\u00edsun nema far\u00feeginn sam\u00feykki anna\u00f0), upprunalegt ver\u00f0 farmi\u00f0ans fyrir \u00feann hluta fer\u00f0arinnar sem ekki var farinn og fyrir einn e\u00f0a fleiri hluta fer\u00f0arinnar sem farnir hafa veri\u00f0 ef flugi\u00f0 \u00fej\u00f3nar engum tilgangi lengur me\u00f0 hli\u00f0sj\u00f3n af upprunalegri fer\u00f0a\u00e1\u00e6tlun far\u00feegans og,\u00a0ef vi\u00f0 \u00e1,\u00a0flug til baka til fyrsta brottfararsta\u00f0ar eins flj\u00f3tt og au\u00f0i\u00f0 er,<\/p>

e\u00f0a<\/em><\/p>

\u00a0b)<\/strong>\u00a0a\u00f0 breyta fluglei\u00f0, me\u00f0 samb\u00e6rilegum flutningsskilyr\u00f0um,\u00a0til loka\u00e1kv\u00f6r\u00f0unarsta\u00f0ar eins flj\u00f3tt og au\u00f0i\u00f0 er<\/p>

e\u00f0a<\/em><\/p>

\u00a0c)<\/strong>\u00a0a\u00f0 breyta fluglei\u00f0, me\u00f0 samb\u00e6rilegum flutningsskilyr\u00f0um, og komast til loka\u00e1kv\u00f6r\u00f0unarsta\u00f0ar s\u00ed\u00f0ar meir, vi\u00f0 fyrstu hentugleika fyrir far\u00feegann, me\u00f0 fyrirvara um s\u00e6taframbo\u00f0.<\/p>

\u00deegar um a.m.k. fimm klukkustunda seinkun er a\u00f0 r\u00e6\u00f0a eiga far\u00feegar r\u00e9tt \u00e1 \u00fev\u00ed sem tali\u00f0 er upp \u00ed a) h\u00e9r a\u00f0 framan, \u00fe.e. a\u00f0 f\u00e1 endurgrei\u00f0slu og flug til baka til fyrsta brottfararsta\u00f0ar ef vi\u00f0 \u00e1 auk endurgrei\u00f0slu \u00feeirra flugleggja sem reynast tilgangslausir vegna seinkunarinnar.<\/p>

Einfaldasta d\u00e6mi\u00f0 er vitaskuld \u00fea\u00f0 ef far\u00feegar vilja h\u00e6tta vi\u00f0 flug, og f\u00e1 \u00fea\u00f0 endurgreitt, eftir a\u00f0 lj\u00f3st er a\u00f0 seinkun fr\u00e1 Keflav\u00edk ver\u00f0ur alla vega fimm t\u00edmar.<\/p>

Fl\u00f3knara d\u00e6mi er hins vegar ef \u00e6tlunin er t.d. a\u00f0 fara til Port\u00fagal me\u00f0 millilendingu \u00ed Danm\u00f6rku, en flugi\u00f0 fr\u00e1 Danm\u00f6rku tefst svo miki\u00f0 a\u00f0 \u00fea\u00f0 \u00fej\u00f3nar engum tilgangi fyrir far\u00feegann a\u00f0 fara til Port\u00fagal lengur. \u00de\u00e1 \u00e1 hann r\u00e9tt \u00e1 endurgrei\u00f0slu alls flugsins (b\u00e6\u00f0i leggsins til Danmerkur og \u00fea\u00f0an til Port\u00fagal) auk \u00feess sem hann \u00e1 r\u00e9tt \u00e1 flugi aftur til baka til \u00cdslands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Ska\u00f0ab\u00e6tur <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u00cd sumum tilvikum geta far\u00feegar jafnframt, auk a\u00f0sto\u00f0ar \u00ed formi m\u00e1lt\u00ed\u00f0a og gistingar og endurgrei\u00f0slu e\u00f0a n\u00fdrrar flugfer\u00f0ar, krafist ska\u00f0ab\u00f3ta vegna afl\u00fdsingar e\u00f0a langrar seinkunar, en upph\u00e6\u00f0in fer eftir lengd flugsins sem um r\u00e6\u00f0ir.<\/strong><\/p>

Upph\u00e6\u00f0irnar eru:<\/p>

\u2022 250 evrur fyrir \u00f6ll flug sem eru 1.500 km e\u00f0a styttri<\/p>

\u2022 400 evrur fyrir \u00f6ll flug innan EES sem eru lengri en 1.500 km og fyrir \u00f6ll \u00f6nnur flug \u00e1 bilinu 1.500 og 3.500 km<\/p>

\u2022 600 evrur fyrir \u00f6ll flug sem ekki falla \u00ed flokkana tvo fyrir ofan.<\/p>

Flugrekandi getur veri\u00f0 laus undan ska\u00f0ab\u00f3ta\u00e1byrg\u00f0 ef hann s\u00fdnir fram \u00e1 a\u00f0 seinkunin e\u00f0a afl\u00fdsingin hafi veri\u00f0 af v\u00f6ldum \u00f3vi\u00f0r\u00e1\u00f0anlegra a\u00f0st\u00e6\u00f0na sem ekki hef\u00f0i veri\u00f0 h\u00e6gt a\u00f0 koma \u00ed veg fyrir jafnvel \u00fe\u00f3tt allar nau\u00f0synlegar r\u00e1\u00f0stafanir hef\u00f0u veri\u00f0 vi\u00f0haf\u00f0ar. \u00deetta \u00fe\u00fd\u00f0ir a\u00f0 \u00feegar seinkun e\u00f0a afl\u00fdsing er af v\u00f6ldum einhvers sem flugrekandi hefur ekki stj\u00f3rn \u00e1, er hann laus undan ska\u00f0ab\u00f3taskyldu. \u00deetta \u00e1 vi\u00f0 \u00feegar sl\u00e6m ve\u00f0urskilyr\u00f0i hamla flugumfer\u00f0, \u00feegar n\u00e1tt\u00faruhamfarir eins og eldgos eru, \u00feegar tekin er \u00e1kv\u00f6r\u00f0un \u00ed flugumfer\u00f0arstj\u00f3rn a\u00f0 st\u00f6\u00f0va flug, \u00feegar um styrjaldir, hry\u00f0juverk e\u00f0a a\u00f0rar svipa\u00f0ar a\u00f0st\u00e6\u00f0ur er a\u00f0 r\u00e6\u00f0a. Flugrekandi er almennt ekki laus undan ska\u00f0ab\u00f3taskyldu ef seinkun e\u00f0a afl\u00fdsing er af v\u00f6ldum t\u00e6knilegra vandam\u00e1la sem algeng eru \u00ed rekstri flugv\u00e9la. \u00de\u00e1 gildir \u00feetta bara um ska\u00f0ab\u00f3taskylduna, en r\u00e9ttur far\u00feega til m\u00e1lt\u00ed\u00f0a, gistingar o.s.frv. er eftir sem \u00e1\u00f0ur til sta\u00f0ar.<\/p>

Jafnframt er flugrekandi laus undan ska\u00f0ab\u00f3taskyldu ef tilkynnt er um afl\u00fdsinguna me\u00f0 \u00e1kve\u00f0num fyrirvara, \u00fe.e. far\u00feegar eiga r\u00e9tt \u00e1 ska\u00f0ab\u00f3tum nema: \u00feeim s\u00e9 tilkynnt um a\u00f0 vi\u00f0komandi flugi s\u00e9 afl\u00fdst a.m.k. tveimur vikum fyrir \u00e1\u00e6tla\u00f0a brottf\u00f6r<\/p>

e\u00f0a<\/p>

\u00feeim s\u00e9 tilkynnt tveimur vikum til sj\u00f6 d\u00f6gum fyrir \u00e1\u00e6tla\u00f0a brottf\u00f6r a\u00f0 fluginu s\u00e9 afl\u00fdst og bo\u00f0i\u00f0 a\u00f0 breyta fluglei\u00f0 sinni sem gerir \u00feeim kleift a\u00f0 leggja af sta\u00f0 innan tveggja klukkut\u00edma fyrir \u00e1\u00e6tla\u00f0an brottfarart\u00edma og komast \u00e1 loka\u00e1kv\u00f6r\u00f0unarsta\u00f0 innan fj\u00f6gurra klukkustunda eftir \u00e1\u00e6tla\u00f0an komut\u00edma<\/p>

e\u00f0a<\/p>

\u00feeim s\u00e9 tilkynnt minna en sj\u00f6 d\u00f6gum fyrir \u00e1\u00e6tla\u00f0a brottf\u00f6r a\u00f0 fluginu s\u00e9 afl\u00fdst og bo\u00f0i\u00f0 a\u00f0 breyta fluglei\u00f0 sinni, sem gerir \u00feeim kleift a\u00f0 leggja af sta\u00f0 innan klukkustundar fyrir \u00e1\u00e6tla\u00f0an brottfarart\u00edma og komast \u00e1 loka\u00e1kv\u00f6r\u00f0unarsta\u00f0 innan tveggja klukkustunda eftir \u00e1\u00e6tla\u00f0an komut\u00edma.<\/p>

Hva\u00f0 sem \u00feessum reglum l\u00ed\u00f0ur ber flugrekanda svo eftir sem \u00e1\u00f0ur a\u00f0 bj\u00f3\u00f0a far\u00feegum a\u00f0sto\u00f0 \u00e1 bor\u00f0 vi\u00f0 hressingu og gistingu s\u00e9 \u00fe\u00f6rf \u00e1 sl\u00edku vegna afl\u00fdsingarinnar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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T\u00fdndur, tapa\u00f0ur, e\u00f0a skemmdur farangur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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R\u00e9ttarsta\u00f0a far\u00feega ef farangur tapast, tefst e\u00f0a tj\u00f3nast<\/h3>

Hva\u00f0 \u00feurfa far\u00feegar a\u00f0 hafa \u00ed huga \u00feegar farangur t\u00fdnist, tefst e\u00f0a tj\u00f3nast? Hver er r\u00e9ttarsta\u00f0an og hvert skal beina kv\u00f6rtunum? H\u00e9r a\u00f0 ne\u00f0an m\u00e1 finna sv\u00f6r vi\u00f0 helstu spurningum.<\/em><\/p>

\u00a0<\/span><\/h3>

\u00deegar farangur tj\u00f3nast<\/span><\/h3>

Ef \u00fe\u00fa s\u00e9r\u00f0 a\u00f0 farangur \u00feinn hefur tj\u00f3nast \u00feegar \u00fe\u00fa s\u00e6kir hann \u00e1 farangursbeltinu \u00e1 komuflugvelli far\u00f0u beint til \u00fej\u00f3nustubor\u00f0s flugf\u00e9lagsins \u00ed t\u00f6skum\u00f3tt\u00f6kusalnum til a\u00f0 tilkynna og skr\u00e1 hinn tj\u00f3na\u00f0a farangur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Hvernig er h\u00e6gt a\u00f0 tilkynna skemmdan farangur? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u00dej\u00f3nustubor\u00f0i\u00f0 l\u00e6tur \u00feig f\u00e1 tj\u00f3nask\u00fdrslu (Passenger Irregularity Report \u2013 PIR) \u00e1samt pers\u00f3nulegu tilv\u00edsunarn\u00fameri. Fylltu \u00fat PIR-sk\u00fdrsluna \u00e1 \u00fej\u00f3nustubor\u00f0inu og \u00f3ska\u00f0u eftir afriti. \u00de\u00fa munt \u00feurfa a\u00f0 hafa sk\u00fdrsluna og n\u00fameri\u00f0 til a\u00f0 leggja fram kr\u00f6fu til flugf\u00e9lagsins.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Hvernig er h\u00e6gt a\u00f0 senda inn kr\u00f6fu til flugf\u00e9lagsins? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Ef a\u00f0 taska \u00fe\u00edn skemmist e\u00f0a ey\u00f0ileggst \u00ed flugi a\u00f0 \u00fe\u00e1 getur \u00fe\u00fa sent kr\u00f6fu \u00e1 flugf\u00e9lagi\u00f0 fyrir ver\u00f0m\u00e6ti t\u00f6skunnar og innihaldi hennar sem skemmdist. \u00de\u00fa \u00e6ttir a\u00f0 senda skriflega kr\u00f6fu \u00e1 flugf\u00e9lagi\u00f0 innan 7 daga fr\u00e1 \u00fev\u00ed \u00fe\u00fa f\u00e9kkst t\u00f6skuna og senda allt sem \u00fe\u00fa hefur til a\u00f0 s\u00fdna fram \u00e1 ver\u00f0m\u00e6ti tj\u00f3nsins (myndir af skemmdum farangri, kvittanir fyrir kaupum, o.s.frv.).<\/p>

Samkv\u00e6mt Montr\u00e9al s\u00e1ttm\u00e1lanum geta flugf\u00e9l\u00f6g veri\u00f0 \u00e1byrg fyrir allt a\u00f0 1.600 EUR \u00e1 hvern far\u00feega.<\/p>